We wanted to let you know how the COVID-19 outbreak is affecting our order fulfillment times, and what to expect when placing online orders.
We are still able to fill orders
Though much of the country is under stay at home orders, we are fortunately still able to fill both in-stock, and direct shipment orders. Our carriers (USPS, FedEx, and UPS) are still picking up packages as usual, and for the most part we are seeing consistent delivery times on most packages. We are however having to rely on our pick up services, which means order placed in the afternoon (Eastern Standard Time) will get picked up the next day.
We cannot guarantee there won't be delays
Due to some of the more metropolitan areas being hit especially hard with the virus, we can't guarantee that there won't be delays with some orders. Delivery times when shipping to cities like Detroit, New York, Los Angeles for example that are hit hard might prove to take longer than normal as there has been rerouting in some carriers to help in this difficult time. This can also affect suburbs that depend on the larger cities for routing. All of this can result in confusion and can also result in packages being routed to the wrong locations, causing delays.
We ask that if your package is delayed, you remain patient with us, and with the carriers as we are doing our best to get orders out as soon and safe as possible. Thank you very much for your understanding during these difficult times.
-The Great Lakes Taping Tools Team