We want your order to be right.
If we ship the wrong item to you, we will provide a return shipping label, as well as a full refund upon receiving the returned item in the same, new and unused condition.
If you make a mistake, we want to be helpful.
If you accidentally purchase the wrong item, we offer a 15-day window to contact us to request a return. You may ship the item back to us in new and unused condition at your expense. Once we receive the item, we will provide either a refund, or in-store credit at our discretion, depending on the circumstances. A 15-25% restocking fee may apply.
We are charged Credit Card or PayPal fees as well as shipping charges on any item that is sold and shipped through the website. Items that meet the above return criteria are subject to restock fees to recoup those expenses, especially when it's a refund and not an in-store credit.
Also, some items that ship directly from the manufacturer/distributor are returned directly to the manufacturer/distributor, and are subject to the restocking fees, return shipping policies, and return time frame windows of the manufacturer/distributor. For example, a TapeTech® Bazooka® Continuous Flow Set would generate significant restocking fees at 15-25%, plus return freight. We are a small family owned business and cannot absorb that cost, so we ask that those purchases be well thought through.
Manufacturer defects or issues with the tool that are warranty related are handled according to the warranty policy of the manufacturer, not according to our return policy. We will do our part within the policy of the manufacturer in helping to get the issue resolved.
Always feel free to ask before you buy.
If you are unsure what the return scenario will be with any given purchase, please feel free to contact us and we will gladly explain prior to your purchase!