We want your order to be right.
If we ship the wrong item to you, we will provide a return shipping label, as well as a full refund upon receiving the returned item in the same, new and unused condition. If you would like to keep the item we sent and our charges were incorrect, we can credit you the difference.
If you make a mistake, we want to be helpful.
If you accidentally purchase the wrong item, we offer a 15-day window to contact us to request a return. You may ship the item back to us in new and unused condition. Once we receive the item, we will provide either a refund, or in-store credit at our discression, depending on the circumstances. A 15-25% restocking fee may apply (see below).
Some items that ship directly from the manufacturer/distributor are returned directly to the manufacturer/distributor, and are subject to the restocking fees, return shipping policies, and return time frame windows of the manufacturer/distributor. For example, a TapeTech® Bazooka® Continuous Flow Set would generate significant restocking fees at 15-25%, plus return freight. We are a small family owned business and cannot absorb that cost, so we ask that those purchases be well thought through.
Our manufacturers stand behind their products.
Manufacturer defects or issues with the tool that are warranty related are handled according to the warranty policy of the manufacturer, not according to our return policy. We will do our part within the policy of the manufacturer in helping to get the issue resolved.
Always feel free to ask before you buy.
If you are unsure what the return scenario will be with any given purchase, please feel free to contact us and we will gladly explain prior to your purchase!